FAQs

Contact & Collaborations

  • How can I contact Alkaia Vintage?

    For any questions about our products or assistance with your order, please contact us at alkaiavintage@gmail.com or via Instagram @alkaiavintage.

  • Do you collaborate with influencers or creators?

    We welcome collaborations. If you would like to collaborate, please reach out by email or Instagram and share the details of your project. Please note that we do not provide free pieces in exchange for content. If an influencer or creator loves one of our items, it must be purchased like any other customer.

Orders, Shipping & Returns

  • Do you offer international shipping?

    Yes, we ship worldwide.

  • Processing time

    Orders are processed within … (to be updated once finalized).

  • Customs & Duties

    For international orders, customs fees, import duties, and taxes may apply depending on the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost. Please check your local regulations before placing an order.

  • Can I change my shipping address after placing an order?

    If you need to change your shipping address, contact us immediately. We will do our best to update it if the order has not yet shipped.

  • What happens if my package is stuck in transit?

    If a package stops moving, carriers require a waiting period of two weeks before opening a claim. After the claim is submitted, carriers have 30 business days to investigate. During this time, the package may still be delivered.- A claim does not automatically mean the package is lost or that a refund will be issued.- No refunds can be processed during this period.- If the carrier officially declares the package lost after the 30 business days, a refund will be issued to the original payment method.

  • What is your return policy?

    Returns must be initiated within 14 days of purchase. We do not offer refunds; instead, you will receive a store credit valid for one year. Items must be returned in their original condition, with labels and accessories intact. Original shipping fees are not refundable.To ensure transparency, we record a video of each item during the packing process before shipment. This guarantees the condition of the item when shipped and helps resolve disputes.

Payments & Promotions

  • Do you offer payment plans or financing?

    No, we currently do not offer payment plans. Full payment is required at the time of purchase.

  • Do you offer discounts or promotions?

    Yes, we occasionally run special promotions. Follow us on Instagram to stay updated.

Products & Authenticity

  • Are your products authentic?

    Yes. We meticulously authenticate each piece by examining labels, serial numbers, materials, and craftsmanship. Every item is guaranteed 100% authentic.

  • Where do you source your pieces?

    Our collection comes from trusted collectors, verified sellers, and established auction houses worldwide. Each item is carefully chosen for its uniqueness and quality.

  • What should I expect in terms of wear and tear on vintage items?

    Our collection comes from trusted collectors, verified sellers, and established auction houses worldwide. Each item is carefully chosen for its uniqueness and quality.

  • Can I request additional photos of a product?

    Of course. Please contact us via Instagram or at alkaiavintage@gmail.com with the details you would like to see.

  • Are your products cleaned?

    Yes. Each item is professionally dry-cleaned and ready to wear upon arrival.

  • Are your products sustainable?

    At Alkaia Vintage, sustainability is a core value. Giving clothes a second life reduces waste and supports conscious consumerism. Even our packaging is eco-friendly, designed to minimize impact on the environment.

Care & Maintenance

  • How do I care for my vintage garments?

    - Follow care labels: Always check the garment’s original care instructions. If unsure, use a professional dry cleaner.

    - Minimize washing: Vintage fabrics are delicate. Avoid frequent washing, but treat stains quickly by consulting a cleaner.

    - Avoid harsh chemicals: Keep garments away from perfumes, deodorants, and sprays to prevent damage.

    - Handle with care: Be mindful of sharp jewelry or rough surfaces that could snag the fabric.

  • How should I store vintage garments?

    - Use padded, plastic, or wooden hangers. Avoid metal hangers.

    - For heavy garments, store them flat.

    - Keep items away from direct sunlight, moisture, and extreme temperatures.

    - Refold flat items occasionally to prevent creases.

    - Use breathable garment bags to protect from dust and pests.